Frequently Asked Questions

Everything you need to know before hitting the waves.

How long does shipping take for surfboards?

Due to their size and fragility, surfboards require specialized handling. Domestic shipping typically takes 5-7 business days, while international orders can take 10-14 business days.

What is your return policy on wetsuits?

We offer a 30-day return policy on all wetsuits, provided they are unused, have original tags attached, and show no signs of wax or salt water exposure.

Do you offer international shipping?

Yes, Tiki Surf ships gear worldwide. Shipping costs and import duties are calculated at checkout based on your specific location and the weight of the items.

How do I know which board size is right for me?

We provide a comprehensive size guide on each product page. Generally, beginners should look for higher volume longboards, while experienced riders may prefer the maneuverability of shorter boards.

Are your products covered by a warranty?

Most of our hard goods, including surfboards and fins, come with a 1-year manufacturer warranty against structural defects. This does not cover damage caused by impact or misuse.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, Apple Pay, and offer flexible financing options through Klarna and Afterpay.